Even a carefully planned shipment can face a shortage, packaging issue or delivery change. The first step is to record what has changed, when it became known and which order lines are affected. A generic delay message is less helpful than a specific explanation.
Operations teams should distinguish a proposed resolution from an approved one. Partial shipment, substitution, revised delivery date and refund can carry different financial and customer impacts. Obtain the necessary agreement before implementing a material change.
Close the exception only after the outcome is documented. Keep the related messages and supporting files available for review, because the same information may be needed for receiving, payment reconciliation or future supplier evaluation.
Logistics & Fulfillment ·
Handling Exceptions During Fulfillment
A clear exception workflow helps suppliers and buyers respond when an order changes.
